1-CONTACT DETAILS
PASSENGER NAME
MOBILE #
EMAIL ADDRESS
PASSENGER CNIC
2-TRAVEL DETAILS
DEPARTURE
DEPARTURE DATE
DEPARTURE TIME
ARRIVAL
SEAT #
3-TRANSACTION DETAILS
TRANSACTION DATE
TRANSACTION TIME
# OF ATTEMPTS
TRANSACTION BY
SOURCE
4-PAYMENT DETAILS
CARD TYPE
CARD ISSUER BANK
CARD NUMBER
BOOKING AMOUNT
5-REFUND DETAILS
REFUND AS
6-ADDITIONAL NOTES
REFUND REQUEST
TERMS AND CONDITIONS
Please note that this refund facility is only for transactions conducted to buy a ticket using the Internet/website, Daewoo Self-serving Kiosks or the Daewoo Express mobile app.
- Fill the attached form if you made a payment for ticket through Credit/Debit Card, Mobile Accounts or Daewoo Miles.
- DPEBS (Daewoo Pakistan Express Bus Service) reserves right to approve or reject passenger’s refund request. In certain conditions the passenger may only be entitled to a partial refund.
- Refund request must be made against a booking #, which was used by passenger to buy the ticket.
- Refund request will not be accepted, if ticket has been generated against provided booking # and the passenger has completed his journey on the same ticket.
- To refund or exchange an online ticket, respective terminal admin will be point of contact.
- In case of Daewoo Miles transactions, only the miles will be reversed.
- Requests regardingreversals on the passenger’scredit/debit card account,may take 3-4 weeks depending on the operational procedures of the acquiring bank.
- In case of providing false or misleading information, request will be rejected.
- Refund after the departure of bus will not applicable.
CONTACT
E-Mail : quality.assurance@daewoo.com.pk